Frequently Asked Questions

We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.

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What types of hair do you offer?

We offer a variety of high-quality hair types, including 100% Raw Human Hair and Virgin Human Hair, Brazilian, Peruvian, and Malaysian textures.

Our wigs and extensions come in various styles such as straight, wavy, and curly to match your desired look.

How long does shipping take?

Shipping typically takes 3-5 business days within the U.S. For international orders, shipping may take 7-10 business days, depending on the location. You will receive a tracking number once your order has shipped.

Do you accept returns or exchanges?

Yes, we accept returns or exchanges within 14 days of receiving your order, provided the product is in its original condition and packaging. Please note that custom-made wigs are non-refundable. See our Return Policy for full details.

How do I care for my Sovereign Essence products?

To ensure longevity and maintain the quality of your hair:

  • Gently wash your extensions or wigs with sulfate-free shampoo and conditioner.
  • Air dry or use a low-heat blow dryer.
  • Store your wigs and extensions properly in a satin or silk bag to prevent tangling and damage.

Check out our Hair Care Guide for more detailed instructions.

How long will my Sovereign Essence Hair last?

Raw hair bundles can last 2 to 3 years or even longer with proper care. Since raw hair is unprocessed and of high quality, it has greater durability compared to other types of hair extensions.

High-quality virgin hair bundles can last anywhere from 1 to 2 years or even longer. The keyword here is how well you maintain virgin hair. If you wear your virgin hair bundles daily, expect them to last between 6 months and one year with proper maintenance.

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